Terms & Conditions

Prices


All prices are in Singapore Dollars and inclusive of Goods and Services Tax.

 

Prices may be subject to change without prior notice.
 

Delivery services

 

For items under 'Lifestyle' page, you can choose from one of the following modes of delivery :
 

1) By meet up and self collection at Queenstown MRT station. There will be no delivery fee incurred if you opt for this choice.

 

2) By normal postage (for selected items only) at an extra fee depending on quantity and weight of goods ordered, delivery within Singapore (ONE delivery destination, excluding special locations).

 

3) By Singpost Tracked Article / Speedpost service at an extra fee depending on quantity and weight of goods ordered, delivery within Singapore (ONE delivery destination, excluding special locations).

 

For items under 'Corporate' and 'Wedding' page, you can choose from one of the following modes of delivery :
 

1) By meet up and self collection at Queenstown MRT station. There will be no delivery fee incurred if you opt for this choice.

 
2) Delivery by courier at an extra fee ranging from S$20 onwards depending on quantity and weight of goods ordered, delivery within Singapore (ONE delivery destination, excluding special locations).


3) By Singpost Tracked Article / Speedpost service at an extra fee depending on quantity and weight of goods ordered, delivery within Singapore (ONE delivery destination, excluding special locations).


Isoyou Gifts will not be held responsible for the loss of parcels via normal postage or any lost deliveries by Singpost, therefore no request for refunds for lost parcels will be entertained. Whenever possible, all delivery orders will be duly signed by receiving party to confirm delivery.


Please allow Singpost to deliver your order in 1-3 working days. No deliveries will be made on weekends and public holidays. During peak season periods such as Christmas, Lunar New Year, Valentine's Day and Mother's Day, please allow Singpost to deliver your order in 5-7 working days.


Isoyou Gifts reserves the right to impose an express delivery charge if a specific date / time of delivery requested by customer does not meet the allowable delivery timeframe by Singpost.


Isoyou Gifts will not accept responsibilities for late or non-deliveries under the following conditions:


a) The address given was incorrect.
b) No such person at the given address
c) No one else present to receive the delivery on behalf of the recipient.
d) Refusal of any item(s) by the recipient
e) In rare cases of late or non-delivery due to circumstances beyond our control such as acts of God, natural disasters, violent/war like situations, etc. will not be considered as a violation of agreement.


We allow meet up and self collection at Queenstown MRT station if you wish to self collect the item(s) ordered.


Confirmation/Cancellation of Orders
 

We will send you an email acknowledgement upon receipt of your email order. If items ordered are unavailable, an email will be sent to you for further action. We will not entertain any cancellation once payment has been remitted by the customer.


Exchange & Refunds
 

The actual products may vary slightly from the pictures shown. Variations are not considered as defects and thus shall not be liable for exchange.


All our products are not intended as a toy and therefore not recommended for children ages 3 and under, unless otherwise stated.


All our goods sold are non-exchangeable and non-refundable.


Change of Particulars
 

Any change of particulars (e.g. recipient's address) must be informed to us within 24 hours of our email acknowledgement.


Payment
 

We accept ATM Transfer, Internet Banking, PayNow or cheque. We allow meet up at Queenstown MRT station if you wish to pay in cash.


We will email you the advice for payment after we have received your email order.


Please reply to us once you have made the payment to prevent any unnecessary delay. Delivery will be activated upon clearance of the payment.


Disclaimer
 

Isoyou Gifts reserves the right to revise or discontinue any products without prior notice, and to reject any order in any cases.


We may put orders on Hold (even though it's an urgent order) until the customer replies to our email. If the customer does not reply after certain period of time, we may need to cancel the order.